Your Name:

Your Email Address:

Your most recent order number or date of delivery:

Where do you usually do your grocery shopping (not counting Schnuck's Express Connection):

Phase I -- Placing Your Order:

• How informative or uninformative did you find the instructions titled "Before Getting Started," "Tutorial," and "FAQs?"
  
  

  Not At All Informative

  Somewhat Informative

  Very Informative

  
  
  
• If there are any categories or specific items that you could not find while using the Express Connection, please list them below.
  
  
  
• When deciding which items you were going to add to your cart, did you find the individual product descriptions to be adequate or inadequate?
  
  

  Inadequate

  Most Were Adequate

  All Were Adequate

  
  Please explain:
  
  
  
  
• Considering the amount of time you spent signing-in, picking your items, and checking out, approximately how much time did you spend in the Schnucks Express Connection?
  
  Under 15 minutes
  15 to 29 minutes
  30 to 44 minutes
  45 to 60 minutes
  More than 1 hour
  Don't Know
  
  
  

Phase II -- Delivery Of Your Order:

• Were your purchases delivered during the time window you specified?
  
  

  Yes

  No

  
  
  
• How convenient or inconvenient did you find the time windows during which you could have groceries delivered?
  
  

  Very Inconvenient

  Somewhat Convenient

  Very Convenient

  
  
  
• Did you recieve the correct quantities of the items?
  
  

  Several Quantities Were Incorrect

  A Few Quantities Were Incorrect

  All Quantities Were Correct

  
  
  
• Listed below are several departments which you may have purchased items from. Please click on the number that best describes the condition of the food you received using a scale of 1 to 5 (1 being the worst rating and 5 being the best).
  
  

  Department	Poor Condition				Good Condition
  Meat	1	2	3	4	5
  Produce	1	2	3	4	5
  Bakery	1	2	3	4	5
  Deli/Seafood	1	2	3	4	5
  Chef's Express	1	2	3	4	5
  	Thawed				Frozen Solid
  Frozen Food	1	2	3	4	5

  
  
  
• How friendly or courteous was the person who delivered your order?
  
  

  Very Unfriendly and Discourteous	Somewhat Friendly and Courteous	Very Friendly and Courteous

  
  
  Please explain: