ST. LOUIS - Schnucks' Store Manager Dennis Marchi was named a grand prizewinner in the 2001 Food Marketing Institute (FMI) Store Manager Customer Service Contest. The contest was open to all in-store managers in the food, mass merchandise and convenience store industries. Entrants were asked to submit their most innovative and original customer service stories. The winners were selected for going above and beyond standard customer service procedures.
Marchi is store manager of the Schnucks Market in Cape Girardeau, Mo. Marchi was nominated for his efforts in May 1999 when a severe storm caused extensive damage and left thousands of Cape Girardeau residents without electricity for days. Marchi contacted local media and offered residents the use of the store's freezers for their frozen foods while waiting for electricity to be restored. Hundreds of local residents took up the offer. All three freezers - bakery, ice cream and the store freezer - were filled to the ceiling with customers' coolers. Store associates could barely close the doors the freezers were so full. Marchi also had brought in dry ice from St. Louis in the event the store would lose its power. When the store's power held, he gave away dry ice for residents to keep their perishable food cool.
Marchi was one of four grand prizewinners. The grand prizewinners received a free trip to The FMI Show May 6-8 in Chicago.
FMI is a nonprofit association conducting programs in research, education, industry relations and public affairs on behalf of its 1,500 members including their subsidiaries -- food retailers and wholesalers and their customers in the United States and around the world. FMI's domestic member companies operate approximately 21,000 retail food stores with a combined annual sales volume of $300 billion -- three-quarters of all grocery store sales in the United States. FMI's retail membership is composed of large multi-store chains, small regional firms and independent supermarkets. Its international membership includes 200 members from 60 countries.
Schnuck Markets, Inc. currently operates 92 stores in Missouri, Illinois and Indiana. The family-owned company was founded in St. Louis in 1939.
# # #