Contact: Lori O. Willis

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Oct. 15, 2002

Schnucks Honors Karen Tolan With Company's Top Customer Service Award

ST. LOUIS - On Oct. 6, Schnuck Markets, Inc. hosted more than 800 people at its annual Service Awards Banquet held at the Millennium Hotel in St. Louis, Mo.

One of the evening's highest honors, the Donald O. Schnuck Award for outstanding customer service, went to Karen Tolan, Mid-South division manager. Tolan said the award was the highlight of her career. "It is a dream come true to be honored for something in which I truly believe. Excellent service is the best way we have of showing customers that we appreciate them. It means so much to me to work for a company that encourages customer service."

Craig D. Schnuck, chairman and chief executive officer, said the award was established in 1991 in honor of his father, the late Don Schnuck. Don, along with his late brother Edward J. Schnuck, helped guide the family-owned company in its infancy.

Schnuck said, "This award is our way of ensuring that my father's spirit of customer service continues to live on within our organization." He added, "Karen is especially deserving of this honor. Her outstanding service record is representative of my father's philosophy that the customer always comes first."

Tolan joined Schnucks as a part-time checker at the Fairview Heights, Ill. Venture. (At that time, some Schnucks stores were located inside the Venture department stores.) Over the past 32 years, she has served the company in stores in four states. Tolan now oversees all Schnucks stores in Tennessee and Mississippi.

Tolan and her husband, Michael, recently relocated to Cordova, Tenn. They have one son, Scott, and two grandchildren.

Schnuck Markets, Inc. currently operates 102 stores and 93 pharmacies in Missouri, Illinois, Indiana, Wisconsin, Tennessee and Mississippi. This includes five stores that operate as Logli Supermarkets and a stand-alone Sentry drug store. Schnuck Markets, Inc. is currently ranked 83rd on Family Business Magazine's list of 150 largest family companies.

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